How It Works
Does Lite n’ Easy use subscriptions or contracts?
No. There are no subscriptions or lock-in contracts. Simply login and order as often as you like.
What type of payment methods are accepted?
We currently accept MasterCard and Visa card payments. For alternate payment methods, please call 13 15 12.
When is my card charged?
The timing for when your credit card will be charged varies by delivery day. When you place your order, we will advise you on which day your card will be charged.
Can I set up automatic/reoccurring deliveries?
Yes. Call us on 13 15 12 to arrange an automatic weekly or fortnightly delivery. You can still change or cancel each week’s order before the order cut-off.
Place your first order.
Check if we deliver to your suburb.
Create an account & place your first order.
If you need further assistance, download our Getting Started Booklet or call us on 13 15 12.
Set up your payment details.
Login to your account and click ‘Add/Change Credit Card details’ on the Welcome page. Enter your payment details and click ‘Continue’.
I’ve forgotten my username/password.
Click here, enter your email address, and a new password will be emailed to you.
How do I order for more than one person?
Login to your account and click ‘Check/edit your account details’ on the Welcome page, then click ‘Add Member’. Enter your new member’s details and click ‘Next’. When placing your next order, select your delivery date and click ‘Continue’. You will then have the option to select the member this order is for before proceeding. Once your order is placed, click ‘Add/Change Credit Card details’ on the Welcome page. Click ‘Select Member’ and select your new member from the dropdown menu, then click ‘Continue’. Enter your new member’s payment details, then click ‘Continue’.
I want to change/update my payment details.
Login to your account and click ‘Add/Change Credit Card details’. Enter your new card details and click ‘Continue’.
What is the minimum order value?
The minimum order value is $57.95 AUD.
Where do I enter my Promo Code?
Once you have selected your delivery date and main meal plan, you will have the option to enter your promo code on the ‘additional meals/snacks’ page. Simply add your promo code in the box at the top left of your page and click apply. Your discount will be displayed in your shopping cart, which you can view by clicking the shopping bag button at the top right of the order screen.
How do I cancel an order?
You can cancel a future order online by logging into your account and clicking the “Cancel Orders” button on the Welcome page (Please keep a copy of the reference number). Alternatively, you can call us on 13 15 12. Minimum cancellation periods apply depending on your delivery area. You can find out when you have to cancel orders by for your area when you login into your account or when you call us.
I want to view a previous order.
Simply login to your account and click the ‘check your online history’ link on the “Welcome” page. Note that only orders placed online are listed.
Do you deliver to my area?
We deliver to all major cities nationwide. Enter your postcode in the deliver checker at the top of this page to see if we deliver to your suburb. For customers outside our delivery range, check our retail page to find a store near you that stocks Lite n’ Easy meals in-store.
What are the delivery times?
All delivery days and fees are visible when placing your order. As this is an 'all-day' service, there is no set time frame for deliveries. Your order will arrive anytime during your scheduled day.
Do I need to be home when my delivery arrives?
Customers are not required to be at home to receive an order. Your meals are packed in a sealed esky with either dry ice and/or frozen gel packs and a thermal optimiser to keep everything cool until you get home.
Does Lite n' Easy offer 'Contactless Delivery'?
Yes. If you are home when your delivery arrives, we ask your assistance to ensure you keep a safe distance from the driver to avoid unnecessary contact.
Can drivers bring my esky inside for me?
For the safety of our drivers and customers, our drivers cannot assist customers in taking their esky inside their home. We ask that you have a family member, friend or caretaker present to assist you when your delivery arrives. If this is not possible, we recommend leaving a chair or something stable of similar height outside so the driver can leave your esky at a height that will make it easy for you to unpack the bags from the esky to take into your house.
What if I miss my delivery window?
If you miss your delivery window or live outside our current delivery range, you can pick up our Select Range of Lite n’ Easy meals in multiple locations across QLD, NSW and SA (Coming soon to other states). Check our retail page for store locations.
How do I return my empty esky?
Clean and undamaged picking bags and eskies can be recycled for future deliveries. If the driver considers an esky to be 'not fit for return', you will need to dispose of the esky yourself. Call 13 15 12 to arrange pick up of your empty esky. Please note that in some delivery areas, we cannot collect eskies.
Where can I find pricing information?
Visit our Meal Plan & Pricing page and select your state to view our latest meal plan and pack pricing.
Our Food & Ingredients
How do I view the latest menu?
Keep an eye on our Downloads page for the latest chef-inspired, seasonal menus backed by expert dietitians.
How long do fresh, chilled meals last?
For optimum freshness and quality, please ensure you eat your fresh, chilled meals on or before the ‘Use By’ date on the lid.
Meal Storage & Heating Instructions
Meal storage and heating instructions vary from meal to meal. Please check the packaging of each item’s storage and heating instructions. Frozen meals are designed to be heated from frozen. Please do not defrost your frozen meals before heating. Our fresh, chilled meals aren’t designed to be frozen. For optimum freshness, quality and food safety, please do not freeze your fresh, chilled meals.
What about food allergies/intolerances?
Although we do our best to thoroughly clean our machines between meal production cycles, we cannot guarantee that our products are 100% free from allergens such as milk, nuts, egg, sesame seeds, fish, crustaceans, soy, sulphites or gluten. If you require specific dietary guidance, it’s best that you consult your doctor.
Jump Start Meal Plans
What is Jump Start?
Jump Start is a 2-week program designed by Lite n' Easy to kick start your weight loss journey. It combines 5 days of normal eating with 2 days of partial fasting when the breakfast and morning snacks are removed, so you eat lunch, an afternoon snack and dinner only on those 2 days.
What if I’m hungry on a fasting day?
It is normal to feel a bit hungrier on days when you are eating less food. To manage hunger, make sure you are drinking plenty of water, as this will help to keep you full. Water, sparkling water and black tea or coffee can also be used during the fasting period. If, after the first week on Jump Start, you find the fasting approach too challenging, we recommend you switch over to one of our regular 7 Day, Full Meal Plans with breakfast, lunch, dinner and snacks supplied every day.
Which meal plan should I switch to after Jump Start?
After your initial two weeks on Jump Start, we recommend you switch to our regular 7 Day, Full Meal Plans.
Calorie Meal Plans
What is the calorie breakdown of each meal plan?
Lite 1200 Calorie Meal Plan:
Breakfast & morning snacks: 300
Lunch & afternoon snacks: 400
Milk (or calcium-enriched milk alternative) allowance: 100
Standard 1500 Calorie Meal Plan:
Breakfast & morning snacks: 450
Lunch & afternoon snacks: 550
Milk (or calcium-enriched milk alternative) allowance: 100
Substitutes & Additions
What can I add/swap in my meal plan?
Our meal plans are all-inclusive, but you have the option to add some low-Calorie extras without compromising your weight loss results.
Tea or coffee (black if you prefer, or use some of your milk allowance).
Soda or mineral water.
Non-starchy vegetables – any vegetable that isn’t a potato or sweet potato.
Leafy greens, tomatoes, cucumber, peas, mushrooms, and cauliflower.
Low-Calorie condiments such as vinegar, mustard, chutneys, chilli sauce, hot sauce, vegemite, and jams.
Fresh herbs and spices (including pepper).
Miso soup or broth.
For best results, avoid adding extra Calories in the form of:
Alcoholic beverages (including zero-carb/sugar-free drinks).
Extra butter or margarine.
High-Calorie condiments such as mayonnaise or peanut butter.
Can I swap individual items in the breakfasts or lunches?
No. We offer 3 different breakfast and lunch options for you to choose from each day, but we are unable to substitute individual items within those options.
I don’t drink dairy milk.
We understand dairy milk is not for everyone. If you don’t drink dairy milk, it’s important to include an alternative source of calcium in your meal plan to maintain bone health.
The best alternative sources of calcium are:
Calcium-enriched, plant-based milk and yoghurt (not all products are calcium-enriched, so check your label).
Tinned salmon and sardines with bones.
Smaller amounts of calcium are also found in:
Leafy greens such as kale, silverbeet, Chinese cabbage, broccoli rocket, watercress, bok choy, and leeks.
Nuts and seeds such as almonds, Brazil nuts, hazelnuts, walnuts, sesame seeds, and tahini paste.
Is the Vegetarian menu suitable for Vegans?
No. The Lite n' Easy Vegetarian menu includes eggs and dairy.
What are the stocks made out of?
All stocks used in the Vegetarian meals are vegetable based - no meat stocks are used.
Are Vegetarian meals produced using the same equipment as meals containing meat?
Vegetarian meals are produced before meals containing meat. All cooking equipment is thoroughly cleaned between products.
Do meals with Worcestershire sauce or Caesar-style dressings contain anchovies?
Our Vegetarian meals do not use dressings or sauces made with anchovies or fish sauce.
Are vegetarian cheeses used?
Yes. All the cheese used in our Vegetarian meals is made with non-animal rennet.
Who are My Choice meals for?
My Choice meals are smaller protein-packed meals designed for seniors with reduced appetites. As we age, getting enough protein is crucial for our aging muscles. For this reason, My Choice meals feature a smaller serving of vegetables and plenty of protein while maintaining a smaller portion size.
Are My Choice meals good for weight loss?
No. If your goal is to lose weight, we recommend starting on one of our Jump Start Meal Plans and then transitioning to a calorie meal plan for ongoing weight maintenance.
Why do My Choice meals contain fewer vegetables?
Vegetables are important, but getting enough energy and protein is more important during our senior years. Vegetables are low in energy and protein. This is why our My Choice meals contain at least one serving of vegetables per serving, as opposed to our standard dinner meals, which provide three. The My Choice meals include fewer vegetables to allow room for protein and energy.
What meal preparation supports might the NDIS fund?
Your disability might mean you have trouble planning your meals or following multi-step instructions. If you can reheat our meals, the NDIS may pay for the delivery of pre-prepared ingredients.
While the NDIS can provide reasonable and necessary funding for the cost of meal preparation and the cost of home delivery, the NDIS won’t fund supports that aren’t directly related to your disability.
Why can’t Lite n’ Easy meals be covered 100% under my NDIS funding?
The NDIS covers the cost of meal preparation and delivery, not the ingredients used. The NDIS classifies these as “day-to-day living costs” as part of the reasonable and necessary criteria.
NDIS Participants who have food preparation and delivery included in their NDIS Plan pay 30% for the ingredients, while the NDIS pays 70% for the cost of meal preparation and delivery.
Where is meal preparation and delivery featured in my NDIS Plan?
To pay for meal prep and delivery using your NDIS funds, you need to have it specifically included in your plan (Assistance with the cost of the preparation and delivery of meals, support item 01_023_0120_1_1).
From 1 March 2022, the NDIA will no longer require quotes for meal preparation and delivery. Participants who have core support funding specified for meal preparation and delivery, including for support workers to undertake shopping and meal preparation support, will be able to claim meal preparation and delivery as an alternative to support worker via this mechanism.
This new support item does not require a quote, is not a stated support, and can be used where it has been specified as a reasonable and necessary support in a participant’s plan with core funding available.
The pre-existing support item (01_022_0120_1_1) will allow participants / service providers to continue to claim where the item is quotable and stated in a participant’s plan.
Getting meal prep included in your plan
You will need to show supporting evidence as to why meal preparation and delivery is reasonable and necessary for you to receive NDIS funding and demonstrate how it supports your goals in your NDIS Plan. An example of this would be a letter from an occupational therapist explaining why you’re unable to prepare meals yourself. Under your goals, meal preparation and delivery might support your plan towards: increased independence, staying in your own home, health and well-being and assistance with daily activities.
What are the benefits of having Lite n’ Easy as your meal preparation and delivery service provider?
Independence – With Lite n’ Easy meal delivery you have complete choice over what you order; when you order; and at what frequency you order. No more waiting for a support person to arrive at your home to prepare each meal for you.
Choice and variety - Lite n’ Easy has an extensive menu of meals to choose from, “fresh” when you want them, “frozen” when you need them. Our specialised freezing process locks in the taste and nutrition the day the meals are prepared and guarantees their quality and food safety until you’re ready to eat them.
We offer over 235 delicious meals, including 70 dinners and a range of flexible meal combinations to choose from. We also have a delicious range of nutritious, made to order Fresh dinners for you to choose from.
Nutritious - Lite n’ Easy meals are perfect for NDIS Participants who want the convenience of having healthy and tasty meals at home. Our dedicated dietitians and chefs work together to put evidence-based nutrition into practice by creating healthy, delicious meals that Australians love to eat and that follow the Australian Dietary Guidelines.
Flexibility – No contracts - No joining fees. Our customers are free to order week to week as required.
Convenient Home Delivery – We deliver meals directly to the customer’s home, community centres, Short Term Accommodation, Respite facilities.
If I’m eligible, how does this work? What will I get charged?
Agency Managed Participants: If you have a new or existing plan that includes meal preparation and delivery, you only need to pay 30% upfront for each Lite n’ Easy delivery. Email us at email@example.com to find out how we can set up a service booking with you.
Self + Plan Managed participants: You can use Lite n’ Easy as your preferred meals provider of choice. Simply order now and pay 100% upfront for the cost of each delivery. We will email you an invoice the business day after each delivery, which you use to claim a reimbursement from your plan manager or via the myplace portal.
For further information, please contact the NDIS directly:
Phone: 1800 800 110
Lite n’ Easy App
How do I download the Lite n' Easy app?
How do I change my username on the app?
Your username for the app is the email address you used to set up your Lite n' Easy web account. If you have multiple members in your web account, each member will also need to add their own pin to access the app so that each member’s details are kept confidential.
How do I change my profile information on the app?
Click on the Profile button on the bottom menu bar. Then click My Profile, and you will be able to update your weight tracker information by clicking on the 'Reset Weight Tracking' link. To update the username and password, you will need to login to your website account and change these in your account settings.
How do I change my username/email address?
You can change the email address on your account by logging in to your web account here. Once you've logged in, click ‘Check/edit your account details’ on the welcome page then 'edit account' to change your email address. Make sure you hit the dark green "next” button at the bottom of the page when you have finished.
How does the pin code work?
If you have multiple members in your Lite n' Easy web account, the 4-digit pin allows you to login to the app quicker after your first use. If you forget your pin, you can reset it by logging into your web account, clicking on ‘Check/edit your account details’ on the welcome page, then clicking on the 'Edit Member' link, then click on the 'Reset App Pin'.
How does the My Menu feature work?
The My Menu feature helps you view your current Lite n’ Easy order for the week. It features a rolling, weekly view where you can view each day of your order. You will be able to click on the category and see the specified meal you have chosen for that day. It will also indicate in blue which items are stored in the freezer.
Your menu selections for each week will be available to view on the day of your delivery.
What is the Weight Tracker?
The Weight Tracker is a tool that allows you to track your weekly weight loss progress. After setting up your start weight and your goal weight, you simply weigh yourself every 7 days, then enter your result into the app for your weekly update.
We recommend that you only weigh yourself once a week and on the same day each week. Daily weigh-ins are not a reliable measure of how you are tracking, as there are too many variables that can influence your results.
What is the Weekly Update feature?
We recommend once a week, preferably on the same day each week, that you check in to use the Weekly Update feature. This is when you can weigh in or take a waist measurement (optional). You can also add a photo for motivation or notes about how your week went.
You can also include notes about your achievements and any areas for improvement. This check-in allows you to stay on track of your goals, track your progress and reflect on your week.
Where can I view my total weight loss and goal weight in the app?
Simply click on the Weight Tracker button on the bottom menu bar. You can view your total weight loss and your goal weight, start weight, BMI and other information.
How can I reset my information in the Weight Tracker?
You can reset your information in the Weight Tracker by clicking on the 'Profile' button on the bottom menu bar. From here, click My Profile, you will then see ‘Reset Weight Tracking.’
How do I use the Progress Gallery feature?
You can add a photo to your Weekly Update as another way of tracking your success. To add a photo, click on the + icon. You can either take a photo or upload a photo from your image gallery. Then click Submit Update to save your changes.
Your progress photos are for your eyes only but can be shared outside of the app via by taking a screenshot using your phone.
You can share your photos on Facebook and Instagram by taking a screenshot.
Jump Start ActiveATE
What is Jump Start ActiveATE?
Jump Start ActiveATE is 6-week exercise program designed to complement Lite n’ Easy’s Jump Start meal solution.
Jump Start ActiveATE has been designed to cover a range of fitness levels from beginner, to intermediate to advanced. Lite n’ Easy will tailor a program that is right for you based on your current physical activity level and your cardio fitness.
The program consists of cardio and strength-building exercises. All workouts will be supported by guided videos – which can be paused, stopped, and restarted at any time.
Each week includes strength training workouts using the Lite n’ Easy resistance bands and guided cardio sessions (30-minute interval walking and jogging options).
All workouts include a warm-up, active phase and stretching, which helps your body adjust to exercise and helps prevent injury.
Minimal equipment is required to participate in the Jump Start ActiveATE program, outside of the Lite n’ Easy resistance bands you will receive with your first Jump Start order. You haven’t ordered Jump Start? That’s okay, the Lite n’ Easy resistance bands can also be purchased through our website with your next order.
Where can I get the Resistance Bands for the exercises?
You can purchase a full set of quality, Lite n’ Easy resistance bands when you place your next Lite n’ Easy food order and we will include them in your delivery. Alternatively, you can purchase resistance bands from most sporting stores.
What do each of the resistance band colours represent?
There are three resistance bands included in the Lite n’ Easy resistance band pack.
The light green band offers the least resistance and is recommended for use with the New Mover and Groover.
The dark green band offers medium resistance and is recommended for use with the Mover and Shaker.
The black band offers the most resistance and is recommended for use with the Movement Master.
You may choose to change bands as your muscle tone and overall body strength improve throughout the program.
How do I look after my resistance bands?
Lite n’ Easy resistance bands are high-quality and durable. Follow these simple guidelines to keep them in good condition:
Keep your bands out of direct sunlight in a cool, dry environment.
If you need to clean your bands, use water and cloth; avoid harsh cleaning products, as these can deteriorate the bands.
Avoid storing items on top of your bands.
Avoid overstretching your band. Use a different coloured band if you find you are using the end range of the band.
My band broke/is damaged - can I get a free replacement?
Yes. Call us on 13 15 12 to request a replacement.
The videos are not loading on my mobile phone.
All our Jump Start ActiveATE videos default to the standard quality version to save data on your phone. You can change the video quality in your settings by selecting More + from the bottom toolbar – Profile – My Profile – Video Quality.
If you are still experiencing issues, please call 13 15 12, and one of our friendly Call Centre team members will assist in reporting it to our technical team.
The tracking of my activity is not working on my mobile app.
Please call 13 15 12 and one of our friendly Call Centre team members will assist in reporting it to our technical team.
Can I reset my ActiveATE program?
Absolutely! You can reset your ActiveATE program at any stage during the 6-week program. Simply head to More + on the bottom toolbar – Profile – My Profile – ActiveATE Tracking and reset from there.
Who should I contact?
Please visit our Wholesale page to submit an online enquiry or call us on 13 15 12.
Is my personal information safe?
We treat our users’ personal information confidentially and are dedicated to honouring the trust that our customers have placed in us over the last three decades.
Is my app account private?
When you join the Lite n' Easy app your details and information are private and only visible to you, including your Weight Tracker data.
Where can I find current job listings in my area?
We’re always on the lookout for talented individuals to join our team. Check out our Careers page to view current vacancies in your area.
Who should I contact?
If you have a media enquiry, please email our team at firstname.lastname@example.org.