Lite n’ Easy is committed to the ongoing delivery of safe, healthy meals to our customers. We have put in place plans to ensure that this will continue to be possible during the uncertain times ahead. As the situation around the Novel Coronavirus (COVID-19) continues to evolve, we will be sure to keep you posted on any changes that may affect your Lite n’ Easy delivery.
Lite n’ Easy remains committed to using industry best practices in the preparation and handling of food to ensure the highest quality and safety of every meal.
At this stage, the advice from the Australian Government’s food safety standards authority (FSANZ) is that transmission through food is considered unlikely and there is no evidence of this occurring with Coronavirus to date. For more information, visit FSANZ.
Yes, for the safety of our customers and our drivers, we have initiated a Contactless Delivery procedure which will help ensure there is no person to person contact required when your food is delivered. If you are home when your delivery is made, we would ask for your assistance to ensure you keep a safe distance from the driver to avoid unnecessary contact.
If an esky is considered by the driver to be ‘not fit for return’, you will need to dispose of the esky yourself.
Whenever possible, we would ask that you have a family member, friend or caretaker present to assist you when your delivery is made.
If this is not possible, our drivers will assist you but they will be required to follow strict new protocols in doing so. This includes the sanitizing of their hands prior to entering your home and upon leaving your home.
They will also require you to keep a safe distance from them to avoid unnecessary contact.
In either case, you MUST advise us of your situation either by calling us on 13 15 12 or by updating the ‘delivery instructions’ on your web account to include the words “Coronavirus Isolation” as you place your order.
As part of continued efforts to mitigate the risk of spreading the coronavirus, we are taking decisive steps with our esky returns.
If you are in quarantine and tested positive for Covid-19, we will continue with our contactless delivery service however we will not be collecting your esky. These esky’s remain your property and as such, must be personally disposed of. We appreciate your honesty and transparency in helping keep our drivers and the broader community safe.
If you are in self-isolation due to returning from overseas, interstate travels or as a precautionary measure, our drivers will pick them up accordingly. However, if the driver confirms that the esky is not fit for return for any other reason, the esky remains your property and as such, must be personally disposed of.
Our drivers have been trained to assess the eskies and are aware not to pick up any eskies from homes where Covid-19 has been confirmed. In addition, our drivers are equipped with sanitisers for use throughout the day to ensure the integrity of safely handling the eskies.