FAQs

YES. Lite n’ Easy is committed to the ongoing delivery of safe, healthy meals to our customers.

As the situation around the COVID-19 continues to evolve, we will be sure to keep you posted on any changes that may affect your Lite n’ Easy delivery.

Lite n’ Easy remains committed to using industry best practices in the preparation and handling of food to ensure the highest quality and safety of every meal.

At this stage, the advice from the Australian Government’s food safety standards authority (FSANZ) is that transmission through food is considered unlikely and there is no evidence of this occurring with Coronavirus to date.  For more information, visit FSANZ.

Yes, for the safety of our customers and our drivers, we have initiated a Contactless Delivery procedure which will help ensure there is no person to person contact required when your food is delivered. If you are home when your delivery is made, we would ask for your assistance to ensure you keep a safe distance from the driver to avoid unnecessary contact.

If an esky is considered by the driver to be ‘not fit for return’, you will need to dispose of the esky yourself.

For the safety of our drivers and customers, our drivers are not able to assist customers in taking their esky inside their home. Whenever possible, we would ask that you have a family member, friend or caretaker present to assist you when your delivery is made.

If this is not possible, we recommend that you leave a chair or something stable of similar height outside so that the driver can leave your esky at a height that will make it easy for you to unpack the bags from the esky to take into your house.

In either case, you MUST advise us of your situation either by calling our operations support team on 13 15 12 or by updating the ‘delivery instructions’ on your web account to include the words “Coronavirus Isolation” as you place your order.

As part of continued efforts to mitigate the risk of spreading the coronavirus, we are taking decisive steps with our esky returns.

If you are in quarantine and tested positive for Covid-19, we will continue with our contactless delivery service however we will not be collecting your esky. These esky’s remain your property and as such, must be personally disposed of. We appreciate your honesty and transparency in helping keep our drivers and the broader community safe.

If you are in self-isolation due to returning from overseas, interstate travels or as a precautionary measure, our drivers will pick them up accordingly. However, if the driver confirms that the esky is not fit for return for any other reason, the esky remains your property and as such, must be personally disposed of.

Our drivers have been trained to assess the eskies and are aware not to pick up any eskies from homes where Covid-19 has been confirmed. In addition, our drivers are equipped with sanitisers for use throughout the day to ensure the integrity of safely handling the eskies.

Step 1

Find out if we deliver to your suburb by clicking here.

Step 2

Select the right meal plan for your needs by clicking here.

Step 3

Create an account, place your order and proceed to the checkout by clicking here.

To view the Getting Started booklet click here.

There are no contracts and no joining fees, so you can come and go as a customer as you please. Create an account, place your order and proceed to the checkout by clicking here.

Click here to find the best plan for you. Your ‘best fit’ will depend on your personal aim to either lose weight or simply eat well. For weight loss we consider your height, weight, age, gender and amount of exercise you are currently doing.

Our food is designed for general healthy eating. Click here to view the current menus.

For information on ingredients  and allergens in our food click here.

It’s important to note that Lite n’ Easy makes a vast variety of dishes. We cannot guarantee our products are completely free from any allergen such as milk, nuts, egg, sesame seeds, fish, crustacean, soy, sulphites and gluten. If you have a life threatening allergy it is advisable not to eat ready meals such as Lite n’ Easy

Our food is designed for general healthy eating. If you require specific dietary guidance, it’s best that you consult your doctor.

If you have been advised to lose weight or to eat a healthy diet, Lite n’ Easy can offer just that as the food is portioned, energy controlled and nutritionally balanced.

To view the menus click here

The minimum order value is $59.95.

For detailed pricing information, please visit our our meal plans & pricing page.

Deliveries within Lite n’ Easy’s standard zones are complimentary. However, while it is possible to deliver to certain areas outside our standard zones, they may incur a delivery charge. To check whether you fall within a standard delivery zone, please phone us on 13 15 12, where we will then provide a personalised delivery quote.

You can register your credit card online by logging into your account and selecting ‘Change payment details’ from the Welcome page. For alternate payment methods, please call 13 15 12. Once your payment details have been confirmed, you will be registered for all future orders. Your card will be charged the day prior to your delivery day.

You can register online by clicking here.

Click here to view the menu. Our food is just ‘regular’ food which has been portion controlled and combined into menus that are nutritionally balanced. The 1200, 1500 & 1800 calorie 7 day plans include 5 serves of vegetables and 2 serves of fruit daily.

Your delivery will include fresh fruit and salads, bakery treats, deli goods and a wide range of dinners. We’re all about making our meals as delicious as they are healthy.

We intentionally label our salads and fresh components with use-by dates that correspond with the assigned day from your menu. The use-by date is usually the day after or day of consumption, while it is fresh and has optimal nutritional quality.

Our Frozen Dinners meals last 12 months in the freezer and have a use by date printed on the lid. The Fresh Dinners also have a use-by date printed on the lid and must be eaten by this date.

For ingredients, nutritional and allergen information, Click here

Step 1: Find out if we deliver to your suburb by clicking here.
Step 2: Select the right meal plan for your needs by clicking here.
Step 3: Create an account, place your order and proceed to the checkout by clicking here

Depending on your location, we offer a range of convenient delivery days throughout the week, with select suburbs having a dedicated time slot for delivery. All delivery days and fees are visible to you when placing your order.

As this is an ‘all-day’ service, there is no set time frame for deliveries. Your order will arrive anytime during your scheduled day. Customers are not required to be at home to receive an order. Your meals are packed in a sealed esky with either dry ice and/or frozen gel packs and a thermal optimiser to keep everything cool until you get home.

Some delivery areas and or delivery days do incur small, additional delivery fees. If an additional delivery fee is applicable, it will be displayed when you are selecting your delivery date on the website, or our consultant will let you know if you place your order over the phone.

Yes, for the safety of our customers and our drivers, we have initiated a Contactless Delivery procedure which will help ensure there is no person to person contact required when your food is delivered. If you are home when your delivery is made, we would ask for your assistance to ensure you keep a safe distance from the driver to avoid unnecessary contact.

If an esky is considered by the driver to be ‘not fit for return’, you will need to dispose of the esky yourself.

For the safety of our drivers and customers, our drivers are not able to assist customers in taking their esky inside their home. Whenever possible, we would ask that you have a family member, friend or caretaker present to assist you when your delivery is made.

If this is not possible, we recommend that you leave a chair or something stable of similar height outside so that the driver can leave your esky at a height that will make it easy for you to unpack the bags from the esky to take into your house.

Jump Start PLUS is a 2 week program designed by Lite n’ Easy to kick start your weight loss journey. It combines 5 days of normal eating with 2 days of partial fasting when the breakfast and morning snack are removed – so you eat lunch, afternoon snack and dinner only on those 2 days.

PLUS, you get exclusive access to the new Lite n’ Easy App that tracks your weight loss and helps you stay on track so can you reach your goals sooner.

For more information about the Jump Start PLUS program, click here.

Jump Start has been designed to be a short term, 2 week option to kick start your weight loss journey. After the first 2 weeks we recommend you transition to the normal full 7 day meal plan for continued weight loss and the full nutritional benefits from eating 7 breakfasts instead of 5 each week.

Not exactly. On the 5:2 diet your energy intake on the fasting days is typically reduced to zero or no more than 25% of your normal intake. With Jump Start, on the 2 fasting days each week, you won’t be eating breakfast or morning tea. This reduces your average weekly calorie intake by approximately 600 to 800 calories depending on which pack you choose, meaning you are still eating up to 80% of your normal intake. It gives your body additional time to burn calories on the fasting days and as a result, you’re likely to improve your weight loss results in the first two weeks and stay motivated to continue reaching your goals.

After your initial two weeks on Jump Start, we recommend you switch over to our regular 7 Day, Full Meal Plans with breakfast, lunch, dinner and snacks supplied every day. You will be able to select from the 1200, 1500 or 1800 calorie plans.

Lite n’ Easy offers you total flexibility though. So you can continue with the 5:2 approach for longer if you wish. You can always introduce our breakfasts later, this will ensure you are receiving the full nutritional benefits of eating breakfasts 7 days a week.

Any two days that work for you – they do not need to be consecutive days. Ideally, choose days that are busy to help you get through the morning. Water, sparkling water and black tea or coffee can also be used during the fasting period.

When you place your order and select a Jump Start pack, you will then be able to select the 5 days you would like to include breakfast and the 2 days you would like to keep as fasting days.

It is normal to feel a bit hungrier on days when you are eating less food. Try to schedule your fasting for days where you have lots of distractions so that you aren’t thinking about food. You could try reading a book or going for a walk with a friend. To manage hunger, make sure you are drinking plenty of water, as this will help to keep you full.

If after the first week on Jump Start you find the fasting approach too difficult to stick to, we recommend you switch over to one of our regular 7 Day, Full Meal Plans with breakfast, lunch, dinner and snacks supplied every day. You will be able to select from the 1200, 1500 or 1800 calorie plans.

If you need any assistance choosing the right meal plan, call us on 13 15 12.

Everyone loses weight at different rates depending on their age, gender, weight, what they ate previously and level of exercise. Healthy, long term fat loss is achieved when you lose from 0.5 to 1 kilogram per week. This is what our regular meal plans aim to achieve. By reducing calories for the first 2 weeks on a Jump Start meal plan, more weight loss may occur.

Regular exercise will also help achieve weight loss and ensure it stays off in the long run.

To download the Lite n’ Easy app for Android phones, click here.

To download the Lite n’ Easy app for Apple phones, click here.

The Jump Start Plus app is only available to Lite n’ Easy customers. However, if you would like to sign up to Lite n’ Easy please click
here.

Firstly, find out if we deliver to your suburb by clicking here.

Then, select the right meal plan for your needs by clicking here.

Create an account, place your order and proceed to the checkout by clicking here.

The app is your companion on your weight loss journey with Lite n’ Easy. It can help keep you motivated by helping you track your progress and keep you accountable along the way. It also provides the tools, support and motivation you need to succeed.

No, the app is available to all Lite n’ Easy customers whose goal is to lose or maintain their weight.

We recommend that new customers who wish to lose weight start on a Jump Start meal plan as it’s the perfect way to kick start your weight loss journey. On Jump Start, your first two weeks of Lite n’ Easy combines the proven results of intermittent fasting with our delicious range of healthy meals.

To learn more about the Jump Start PLUS program, click here.

Your username for the app is the email address you used to set up your Lite n’ Easy web account. If you have multiple members in your web account, each member will also need to add their own pin to access the app so that each members details are kept confidential.

If you would like to change your username, please follow the instructions for ‘How do I change my email address?’

You can change the email address on your account by logging in to your web account here. Once you’ve logged in, click ‘Check/edit your account details’ on the welcome page then ‘edit account’  to change your email address. Make sure you hit the dark green “next” button at the bottom of the page when you have finished.

If you have multiple members in your Lite n’ Easy web account, the 4 digit pin allows you to login to the app quicker after your first use. If you forget your pin you can reset it by logging into your web account, clicking on ‘Check/edit your account details’ on the welcome page then clicking on the ‘Edit Member’ link then click on the ‘Reset App Pin’.

No, there isn’t a desktop version of Lite n’ Easy app. Currently, it is only available on iOS and Android mobile devices.

Click on the Profile button on the bottom menu bar. Then click My Profile and you will be able to update your weight tracker information by clicking on the ‘Reset Weight Tracking’ link. To update the username and password, you will need to login to your website account and change these in your account settings.

When you join the Lite n’ Easy app your details and information are private and only visible to you. Your Weight Tracker is also private, but you can choose to screenshot your results and progress to share with your friends and family or share on your social media accounts if you wish.

When your device doesn’t have an internet connection, you will not be able to use the app. We recommend waiting until you have access to internet or connect to Wi-Fi to use. Your My Menu and Weight Tracker features will not synchronise until you reconnect.

The My Menu feature helps you view your current Lite n’ Easy order for the week. It features a rolling, weekly view where you can view each day of your order. You will be able to click on the category and see the specified meal you have chosen for that day. It will also indicate in blue which items are stories in the freezer.

Your menu selections for each week will be available to view on the day of your delivery.

The Weight Tracker is a tool that allows you to track your weekly weight loss progress. After setting up your start weight and your goal weight, you simply weigh yourself every 7 days then enter your result into the app for your weekly update.

We recommend that you only weigh yourself once a week and on the same day each week. Daily weigh-ins are not a reliable measure of how you are tracking as there are too many variables which can influence your results.

We recommend once a week, preferably on the same day each week, that you check in to use the Weekly Update feature. This is a time when you can weigh yourself, or take a waist measurement (optional). You can also add a photo for motivation or even add some notes about how your week went.

You can also include notes about your achievements and any areas for improvement. This check in allows you stay on track of our goals, track your progress and reflect on your week.

Simply click on the Weight Tracker button on the bottom menu bar. You can view your total weight loss as well as your goal weight, start weight, BMI and other information.

Unfortunately, you can’t add the individual ‘weekly’ weight loss achievements you may have achieved prior to downloading the app. You can, however, enter your original start weight   when you set up your profile so that your total weight loss reflects your full journey.

You can reset your information in the Weight Tracker by clicking on the ‘Profile’ button on the bottom menu bar. From here, click My Profile, you will then see ‘Reset Weight Tracking.’

You can add a photo to your Weekly Update as another way of tracking your success. To add a photo click on the + icon. You can either take a photo or upload a photo from your image gallery. Then click Submit Update to save your changes.

Your progress photos are for your eyes only, but can be shared outside of the app via by taking a screen shot using your phone.

You can share your photos on Facebook and Instagram by taking a screenshot.

You can order at any time via the app. Simply click on the Order Now button on the bottom menu bar, you will then be directed to the login page to order.

You can add extra non starchy vegetables to the program. Non starchy vegetables are lettuce, tomato, cucumber, capsicum, zucchini, cauliflower,
broccoli, green beans, mushrooms, carrot and celery.

We offer 2 breakfast options and 2 lunch options for you to choose from each day. We are unable to substitute individual items those options.

Milk is a very nutritious food included for its protein and calcium content, which is essential for bone health. Dairy calcium is thought to assist weight loss. If you don’t drink milk, you will need an alternative source of calcium.

Everyone loses weight at different rates depending on their age, gender, weight, what they ate previously and level of exercise. Healthy, long term fat loss is achieved when you lose from 0.5 to 1 kilogram per week. This is what our plans are aimed at achieving. Regular exercise will help achieve this loss and ensure it stays off.

A lot of customers share their weight loss journey on our Facebook site. To join, go to www.facebook.com/liteneasy and “like” us.

Most people report they are amazed that they do not feel hungry. Our meals are specifically designed by our team of dietitians to fill you up and keep you satisfied. Remember to drink plenty of water.
However, some people find it takes a little while for their stomachs to adjust to the smaller portions. If you are still feeling hungry after 4 weeks though, it may be worth considering either adding an extra vegetables or a piece of fruit, or changing to a higher calorie meal plan.
Click here to view the getting started booklet

If weight loss is your goal, alcohol should be avoided. If you choose to drink alcohol, the Australian guidelines recommend having at least two alcohol free days, and on the days you do chose to drink to limit your intake to two standard drinks. On the days you plan to drink, adding in extra exercise can help to offset the calories of the alcohol.

Yes, Lite n’ Easy now offers a full vegetarian menu with breakfast, lunch, dinner and snack options available every day. The veggie menu contains fibre-rich, plant-based protein foods all packing a nutritional punch to help reduce the risk of developing chronic diseases such as heart disease, diabetes and even some cancers.

To view the vegetarian breakfasts and lunches available on our seasonal menu click here.

There are 3 breakfast options to select from each day – Popular, Optional or Vegetarian. Some Popular and Optional breakfasts will also be vegetarian.

Lunches also have 3 choices to select from each day – Popular, Optional or Vegetarian.

To view the full range of vegetarian dinners available click here, then select the Vegetarian category tab at the top of the meal list.

No – the Lite n’ Easy vegetarian menu includes eggs and dairy.

All stocks used in the vegetarian meals are vegetable based – no meat stocks are used.

No. Only vegetarian friendly cheeses have been used.

Vegetarian meals are produced before  meals containing meat. All cooking equipment is thoroughly cleaned down between products.

Our vegetarian meals do not use dressings or sauces made with anchovies or fish sauce.

Yes. The full vegetarian 1200 and 1500 Calorie meal plans are suitable for both weight loss and weight maintenance.

Yes. All of the cheese used in our vegetarian meals is made with non-animal rennet.

Also know as bean curd, tofu is a food prepared by making curds from soy milk. The curds are pressed into solid white blocks of varying softness; tofu can be silken, soft, firm or extra firm. A firm tofu is used in Lite n’ Easy meals.

Our tofu is made in Australia from 67% Australian ingredients.

Unfortunately, we cannot offer a full 1800 Calorie meal plan as some of the extra meals in this plan still contain animal products.

My Choice meals are currently available in Queensland, New South Wales, ACT, South Australia and Western Australia. We are aiming to roll these meals out to Victoria in the future.

My Choice meals are specifically designed for older people who are no longer able to manage the volume of our standard dinner meals (i.e. they become too full to finish the meal).

Customers who can manage a standard Lite n’ Easy dinner meal should continue with this range, as they contain more vegetables and fibre and less saturated fat than the My Choice meals.

My Choice meals contain just as much protein as a standard dinner meal, but are much smaller in size. This is ideal for people with reduced appetite.

As we get older our appetite can decrease, and during this time it’s particularly important to get enough protein. For this reason, My Choice meals feature a smaller serving of vegetables to ensure older customers are able to consume enough protein for healthy ageing.

My Choice meals contain more energy than our standard dinner meals. This allows us to pack extra energy into every mouthful and ensure every bite counts.

Vegetables are important, but at this stage of life, getting enough energy and protein is more important.

Vegetables are low in energy and in protein. This is why our My Choice meals contain at least one serve of vegetables per serving, as opposed to our standard dinner meals which provide three serves. The My Choice meals contain fewer vegetables to allow room for protein and energy.

These meals are designed with the nutritional needs of a very specific group of people in mind – people who do not have the ability, due to low appetite, to consume our regular, healthy meals.  My Choice meals provide the same energy and protein as our standard dinner meals, but in a smaller portion, making them easier to finish and enjoy.

If you are currently eating our meals with no issues, we recommend you stick with our standard dinners and the full meal plans. This will deliver all of the additional nutritional benefits that come from including 5 serves of vegetables and 2 serves of fruit each day.

For older customers with reduced appetite, the My Choice meals are a healthier option, as they provide the nutrients they need for healthy ageing in a serving size that is more manageable for them.

My Choice meals can be paired with our existing breakfasts and lunches for full convenience.

As with our standard dinner range some meals will be softer than others, but the My Choice meals are not developed to the International Dysphagia Diet Standardisation Initiative (IDDSI) standards.

Your disability might mean you have trouble planning your meals or following multi-step instructions. If you can re-heat your meals, the NDIS may pay for the delivery of pre-prepared ingredients.

While the NDIS can provide reasonable and necessary funding for the cost of meal preparation and the cost of home delivery, the NDIS won’t fund supports that aren’t directly related to your disability.

The NDIS will only cover the cost for meal preparation and delivery, not the ingredients used – because the NDIS classifies these as “day-to-day living costs” under the reasonable and necessary criteria.

NDIS Participants who have food preparation and delivery included in their NDIS Plan pay 30% for the cost of the ingredients that go into Lite n’ Easy meals while the NDIS pays 70% for the cost of meal preparation and delivery.

To pay for meal prep and delivery using your NDIS funds, you need to have it specifically included in your plan (Assistance with the cost of the preparation and delivery of meals,  support item 01_023_0120_1_1).

From 1 March 2022, the NDIA will no longer require quotes for meal preparation and delivery. Participants who have core support funding specified for meal preparation and delivery, including for support workers to undertake shopping and meal preparation support, will be able to claim meal preparation and delivery as an alternative to support worker via this mechanism.

This new support item does not require a quote, is not a stated support, and can be used where it has been specified as a reasonable and necessary support in a participant’s plan with core funding available.

The pre-existing support item (01_022_0120_1_1) will allow participants / service providers to continue to claim where the item is quotable and stated in a participant’s plan.

You will need to show supporting evidence as to why meal preparation and delivery is reasonable and necessary for you to receive NDIS funding and demonstrate how it is supporting your goals in your NDIS Plan. An example of this would be a letter from an occupational therapist explaining why you’re unable to prepare meals yourself. Under your goals, meal preparation and delivery might support your plan towards: increased independence, staying in your own home, health and well-being and assistance with daily activities.

Independence – With Lite n’ Easy meal delivery you have complete choice over what you order; when you order; and at what frequency you order. No more waiting for a support person to arrive at your home to prepare each meal for you.

Choice and variety – Lite n’ Easy has an extensive menu of meals to choose from, “fresh” when you want them, “frozen” when you need them. Our specialised freezing process locks in the taste and nutrition the day the meals are prepared and guarantees their quality and food safety until you’re ready to eat them.

We offer over 235 delicious meals, including 70 dinners and a range of flexible meal combinations to choose from. We also have a delicious range of nutritious, made to order Fresh dinners for you to choose from.

Nutritious – Lite n’ Easy meals are perfect for NDIS Participants who want the convenience of having healthy and tasty meals at home. Our dedicated dietitians and chefs work together to put evidence-based nutrition into practice by creating healthy, delicious meals that Australians love to eat and that follow the Australian Dietary Guidelines.

Flexibility – No contracts – No joining fees. Our customers are free to order week to week as required.

Convenient Home Delivery – We deliver meals directly to the customer’s home, community centres, Short Term Accommodation, Respite facilities.

Agency Managed Participants: If you have a new or existing plan that includes meal preparation and delivery, you only need to pay 30% upfront for each Lite n’ Easy delivery. Email us at ndis@liteneasy.com.au to find out how we can set up a service booking with you.

Self + Plan Managed participants: You can use Lite n’ Easy as your preferred meals provider of choice. Simply order now and pay 100% upfront for the cost of each delivery. We will email you an invoice the business day after each delivery, which you use to claim a reimbursement from your plan manager or via the myplace portal.

For further information, please contact the NDIS directly:

Phone: 1800 800 110

Email: enquiries@ndis.gov.au

Web: www.ndis.gov.au